Support
Thanks for visiting our BRAND NEW Support Page!
We’ve now have a whole range of support options available for our Partners, Users & Guests.
These include:
- Live Online Chat Support by Department
- Click to Call Requests – Submit one online and we will contact you by Phone
- Latest News – Read about our Latest Achievements, Product Updates & More.
- Knowledge Base – Search our Articles to find exactly what you need – Quickly & Easily.
- Ticketing System – Submit a Ticket for Product Enquiries, to Request a Freight Quote, Track your Order or Enquire about your Account
Live Online Chat Support |
Knowledge Base |
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Our New Live Chat Feature allows you to request a Live online chat session with one of our friendly staff. You can even specify the Department that your enquiry relates to so that the most suitable operator will attend to your request. Our Live Chat is available during Business Hours (9:00am – 4:00pm Mon – Fri). However, if we are offline, you can still leave us a message and one of our staff will attend to your enquiry as soon as possible.
Just click on the GREEN “Live Chat” button at the left of the page or look for this icon in our Support Page and follow the prompts – it’s that easy!.
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Our Knowledge Base has all the latest information regarding Product Information Sheets (including PDF versions), Company Projects & Trials, Product Testing & Results, Material Safety Data Sheets (MSDS), Testimonials and much more!
By Clicking the link below, you can Register as a User so that you never miss out on our email updates or you can even Subscribe to our RSS News Feed.
You can Login to or View the Bitron Knowledge Base to find the answer you need. If you can’t find what you’re looking for, you could “Submit a Ticket” on our Support Page and we will find the answer for you! Read on for more information. |
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Click to Call Requests |
Ticketing System |
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With our new Click to Call Feature, you can click the icon below to request a Phone Call through our website and we will contact you as soon as possible. If you include some information in your request we will be able to direct your call to the relevant staff member who will handle your request.
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Our new Ticketing System is great for submitting online queries directly to our staff who will respond to your requests promptly and efficiently. “Submitting a Ticket” is the quickest and easiest way to request a Freight Quote or Track the Progress of your Order, make an enquiry regarding your Account or Invoice, or if you are looking for something that you just can’t find on our Website – we’d love to hear from you so just let us know!
Do you have a Question for us that you can’t find an answer for on our site? Click here to Submit a Ticket on the Bitron Support Page and we will find the answer you need! |
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Latest News |
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Our News Feed will keep you up to date with all the Latest Improvements, Company Achievements, Product Releases & Updates and more.
Click here to View & Subscribe to our RSS News Feed on the Bitron Support Page. |
Our NEW Bitron Support Page is now up and running. Here's what you will have access to:
- Knowledge Base - Search our articles to find exactly what you're looking for or let us know if you can't find something!
- News Feed - Read about the latest Product Updates, Releases and more.
- Live Chat Feature - Click on the "Live Chat" button to talk to one of our staff today. You can even leave us a message if we're not online when you visit.
- Click to Call - The Click to Call feature allows you to leave your phone number, and we will contact you to follow up on your enquiry.
To access all these great NEW Features, just click Support from the Main Menu.
- Click to 'Like' Us on Facebook!
- Click to 'Follow' @bi_tron on Twitter!
